So first we looked at innovation from a human perspective. We used psychometric testing to look at the traits and habits that the team currently had. How could we use these to bring innovation to life? We identified team members who particularly enjoyed challenging the conventional way of doing things. How could we make sure that they constantly challenged each other to think differently - and were listened to? For example, early on we found that as the team would generate new thinking and approaches, the team's dynamic would work to discount the more disruptive (and therefore potentially more valuable!) ideas quite quickly. In a good team each person should have a role in making innovation happen. So we also looked at taking the ingredients of the team and mixing them so that everyone felt they had licence to think differently. The second thing we looked at was the process of innovation. After all, ideas don't tend to randomly happen in most businesses. Like anything though, there are tools you can use that give your people the space and time to generate new ideas. We looked beyond that too, to making those ideas happen. How do evaluate the best ideas and then execute them? We worked on a 4-step innovation process that would take ideas from conception through filtering and onto execution. Once the team got to grips with the process, we used this new tool to tackle live business issues and workshop new ideas.